What should I do if my driver does not arrive on time for my transfer?

If you cannot locate your driver immediately, you would need to contact us as soon as possible, ideally within 5 minutes after the scheduled pick up time, so we can assist you as soon as possible.

For pick ups from an airport, the driver takes into account that you may take longer due to customs and baggage claim, so you would only need to contact us when you have reached the arrivals hall / meeting point and need assistance.